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FAQ
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FAQ
Why the indicator is off when charging the case?

Please ensure the charging case of these Edifier earbuds is correctly connected to a power source.

Why can't I hear any sound?

Please check the following points: - Check if the earbuds are operating - Check if the earbuds volume are at an appropriate level - Check if the earbuds are correctly connected with your mobile phone. - Check if the earbuds are operating within a normal working range.

Why the call quality of these earbuds is poor?

Please make sure: - Whether your mobile phone is in an area with a strong signal. - The earbuds are within an effective distance (10m)without any obstacles between the earbuds and mobile phone. 

Why can't I control my earbuds?

Please ensure the paired device support AVRCP (Audio Video Remote Control Profile) profile.

Warranty information

After-sales service information

If the product has a performance failure during the effective warranty period, you may apply for product warranty service.

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