- True Wireless Earbuds All True Wireless Earbuds
- Over-Ear & On-Ear Headphones All Over-Ear & On-Ear Headphones
- Wireless Headphones All Wireless Headphones
- Wired Headphones All Wired Headphones
W820NB
W240TN
MS50A
W820NB Plus
NeoBuds Pro
Please check the following points:
1) The power indicator light should be ON
2) Try to turn up the volume
3) Make sure the audio cables are correctly connected
4) Make sure you set the input correctly on the speakers
5) The audio source should deliver a signal output
Please check the below points:
1) Make sure your speaker is switched to Bluetooth mode. Disconnect any other devices from your speakers
2) Ensure the transmission range is within 10 meters
3) Try another Bluetooth device for connection
You can turn on the speakers by one of the following methods:
1) Connect the main power of your speakers
2) Switch on the wall outlet of your speakers
After-sales service information
If the product has a performance failure during the effective warranty period, you may apply for product warranty service.
Customer Support
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