Support for R2850DB -【Edifier USA】

FAQ

Why can't I hear any sound from my Edifier R2850DB?

1) Check if the speaker is ON. 2) Try to turn up the volume using the volume control or remote control. 3) Ensure the audio cables are firmly connected and the input is set correctly on the speaker. 4) Check if there is a signal output from the audio source.

Why did I hear noise coming from my Edifier R2850DB speakers?

Please unplug the audio cables and turn the volume up. If no sound can be heard at 1 meter away from the Edifier speakers, then there is no problem with this product.

Why can't I turn on these speakers?

Check if the main power is correctly connected, or if the wall outlet is switched on.

Why can't I connect the Edifier R2850DB speakers via Bluetooth?

Please check the following points: 1) Make sure the speakers are correctly switched to Bluetooth input. 2) Disconnect from any Bluetooth devices and restart your speakers. 3) Ensure the transmission distance is within 10 meters.

Documents & Firmwares

Download User Manual

Warranty information

After-sales service information

If the product has a performance failure during the effective warranty period, you may apply for product warranty service.

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